We're Here to Help
Our dedicated support team is committed to ensuring your experience with ChaiTrack.in is smooth and productive.
Support Hours
Regular Hours
Monday to Saturday
9:00 AM - 6:00 PM IST
Tea Season Hours
During peak season (Mar-Nov)
7:00 AM - 8:00 PM IST
Contact Methods
Quick support for urgent issues
Response within 2 hours
Phone Support
For complex issues
During business hours
Response Time Expectations
We strive to respond to all inquiries promptly:
- Email Support: Within 24 hours (business days)
- WhatsApp: Within 2-4 hours during business hours
- Phone Calls: Immediate during business hours, callback within 24 hours otherwise
- Urgent Issues: Payment or access problems receive priority handling
Types of Support We Provide
Technical Support
- Account access and login issues
- Platform navigation and feature guidance
- Data entry assistance
- Report generation help
- App performance troubleshooting
Account Support
- Registration assistance
- Subscription renewals
- Profile updates
- Collector association changes
- Password reset help
Billing Support
- Payment processing issues
- Invoice and receipt requests
- Refund inquiries
- Subscription status questions
Escalation Process
If your issue is not resolved satisfactorily:
- Level 1: Initial support response from our team
- Level 2: Escalation to senior support (if unresolved within 48 hours)
- Level 3: Management review (for critical or unresolved issues)
Request escalation by replying to your support ticket with "REQUEST ESCALATION" in the subject line.
Language Support
We Speak Your Language
Our support team can assist you in:
English हिंदी (Hindi) অসমীয়া (Assamese)
Feedback & Suggestions
We value your feedback! Help us improve ChaiTrack.in by:
- Sharing feature suggestions
- Reporting issues you encounter
- Telling us what works well
Send feedback to feedback@chaitrack.in
Visit Our Help Center
For self-service support, guides, and FAQs, visit our comprehensive Help & Support page.