At ChaiTrack.in, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tea collection management platform.
Information We Collect
Personal Information
When you register on ChaiTrack.in, we may collect:
- Identity Information: Name, Aadhaar number (for verification), phone number
- Contact Information: Address, PIN code, district, email address
- Business Information: Tea garden details, area under cultivation, collector associations
- Financial Information: Bank account details for payment processing, UPI ID
- Account Credentials: Username, password (encrypted)
Collection and Transaction Data
As part of our service, we collect:
- Daily leaf collection weights and quantities
- Bag identification details
- Quality categorization data from factories
- Payment records and advance payment history
- Factory deposit records
Usage Data
We automatically collect certain information when you access the Platform:
- Device type and operating system
- Browser type and version
- IP address and approximate location
- Pages visited and features used
- Time and date of access
How We Use Your Information
We use the information we collect to:
- Provide and maintain our tea collection management services
- Process your registration and manage your account
- Record and track leaf collections, deposits, and payments
- Generate reports and statements for growers and collectors
- Process subscription payments and renewals
- Communicate with you about service updates and important notices
- Improve our Platform and develop new features
- Ensure the security and integrity of our services
- Comply with legal obligations
Data Sharing and Disclosure
Within the Platform
By design, certain data is shared between connected parties on our platform:
- Collectors can view collection data for growers registered under them
- Growers can view their own collection and payment history
- Factory deposit data is visible to relevant collectors and growers
Third Parties
We may share your information with:
- Payment Processors: To process subscription payments securely
- Cloud Service Providers: For hosting and data storage
- Government Authorities: When required by law or legal process
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security audits and updates
- Access controls limiting data access to authorized personnel
- Regular data backups
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Collection and payment records are retained for a minimum of 7 years to comply with Indian tax and business regulations.
Upon account deletion request, we will delete or anonymize your personal information, except where retention is required by law.
Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and data (subject to legal requirements)
- Data Portability: Request your data in a portable format
- Withdraw Consent: Withdraw consent for optional data processing
To exercise these rights, please contact us at privacy@chaitrack.in.
Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember preferences, and understand how you use our Platform. You can control cookie settings through your browser preferences.
Children's Privacy
ChaiTrack.in is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the Platform or via email. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or our data practices, please contact:
- Email: privacy@chaitrack.in
- Address: ChaiTrack.in, Guwahati, Assam, India