Getting Started
New to ChaiTrack? Learn the basics of registration and usage.
FAQs
Find answers to commonly asked questions.
Contact Support
Can't find what you need? Reach out to our team.
Getting Started
For Tea Growers
- Register Your Account: Visit app.chaitrack.in/register/grower and fill in your personal details
- Select Your Area: Choose your PIN code, district, and area
- Choose Collectors: Select one or more collectors you wish to register under
- Complete Payment: Pay the annual registration fee (per collector)
- Access Your Dashboard: Log in to view your collection history, payments, and reports
For Leaf Collectors
- Contact Administrator: Collector accounts are created by the system administrator
- Complete Registration: Pay the annual collector registration fee
- Manage Growers: View and manage growers registered under you
- Record Collections: Enter daily leaf collection data for each grower
- Track Deposits: Record factory deposits with quality categorization
Frequently Asked Questions
Registration & Account
Q: How much does registration cost?
A: Registration fees are set by the system administrator. Growers pay an annual fee for each collector they register under. Contact your local collector or administrator for current pricing.
Q: Can I register under multiple collectors?
A: Yes, you can register under multiple collectors. You will need to pay the registration fee separately for each collector association.
Q: What happens when my subscription expires?
A: You will receive reminders before expiration. After expiry, your account may be set to read-only mode until you renew. Your historical data remains preserved.
Q: I forgot my password. How do I reset it?
A: Click "Forgot Password" on the login page and follow the instructions sent to your registered phone number or email.
Collection & Deposits
Q: How are leaf collections recorded?
A: Your collector records the weight and bag details at the time of collection. You can view these entries in your dashboard.
Q: What is quality categorization?
A: Factories assess the quality of tea leaves and assign them to different price categories (typically 4 grades). Each grade has a different price per kilogram.
Q: Can I see which of my bags got which quality rating?
A: Yes, the factory deposit record shows each bag's quality category and the corresponding price rate.
Payments & Advances
Q: How are payments calculated?
A: Payments are calculated based on the total weight of your leaves multiplied by the quality-based price rate for each category, minus any advances or deductions.
Q: How do I request an advance payment?
A: Submit an advance request through the platform. Your collector must approve it for the advance to be recorded against your account.
Q: Where can I see my payment history?
A: Your dashboard shows a complete payment history including dates, amounts, and adjustments.
Troubleshooting
Common Issues
I can't log in to my account
- Verify you're using the correct username/phone number
- Try resetting your password
- Ensure your subscription is active
- Clear your browser cache and try again
I see incorrect data in my collection records
- Contact your collector immediately to verify and correct entries
- Note the date and specific discrepancy
- Report to customer support if not resolved
The app is loading slowly
- Check your internet connection
- Try refreshing the page
- Use the mobile app in areas with weak connectivity
Contact Support
If you need additional help, our support team is here to assist you:
- Email: support@chaitrack.in
- Phone: Available during business hours (9 AM - 6 PM IST)
- WhatsApp: Quick support for urgent issues
For detailed contact information and hours, visit our Contact Us page.
Language Support
We provide support in:
- English
- Hindi
- Assamese (অসমীয়া)
Please mention your preferred language when contacting support.